Manage 17,000+ corporate macOS and 15,000+ BYOD devices via Jamf/Omnissa, plus 450+ Windows PCs; implemented 75%+ CIS Level 2 controls for corporate macOS.
Automate deployment of macOS browser configurations and security controls across 7 browsers using Python and Jamf Pro Custom Schema profiles.
Optimise Bitbucket repositories for SOC2 compliance and code consistency using Bitbucket Pipelines.
Bolster fleet security by automating detection and removal of non-compliant BYOD macOS and Windows devices.
Act as team lead during manager's extended leave; own cross-functional meetings and represent the team in project discussions.
At
Client Platform Engineer
Atlassian·Oct 2020 – Mar 2023·Sydney (Remote)
Jamf ProOmnissaZero TrustZero-touchWindows 11
Grew MDM coverage from 10,000 to 13,000+ devices across Jamf Pro and Omnissa.
Enhanced ZeroTrust with Jamf/Workspace ONE endpoint data; developed zero-touch deployment scripts to reduce onboarding friction and provisioning time.
Tested and qualified 2 new macOS and Windows 11 versions prior to fleet-wide deployment.
Pioneered macOS early adopters program (300+ signups, 93% participation); now used for testing across teams.
At
Workplace Productivity Analyst
Atlassian·Dec 2019 – Oct 2020·Sydney (Remote)
IT SupportAVHardware
Triaged IT requests for 10,000+ employees globally; provided HW/SW and in-person support for 2,000+ Sydney staff.
Managed audio-visual support across 3 Sydney offices.
SC
IT Specialist
SafetyCulture·Jun – Oct 2019·Sydney
OktaG SuiteZero-touch MacAutomation
Second on internal IT team; managed Okta, G Suite, Atlassian and automated on/offboarding workflows.
Zero-touch Mac setup; 90%+ first-response SLA; documentation and dashboards to reduce support wait times for 300+ users.
An
Internal Support Specialist
Ansarada·Feb 2017 – Jun 2019·Sydney
Jamf ProOktaAD → Okta migrationAPI integrations
Managed cloud applications (Okta, Office 365, Slack, Confluence, AssetPanda); streamlined operations across a growing global company.
Implemented Jamf Pro MDM from scratch and led AD-to-Okta migration for centralised identity and access management.
Set up IT for new offices; automated account creation and ticket workflows via API integrations.